Confluence vs Agile CRM
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Agile CRM is our recommended pick for most teams — startups and small businesses wanting an all-in-one crm at an affordable price.
Try Agile CRM →Read our full Agile CRM review →Confluence
Confluence is Atlassian's team wiki and knowledge management tool, widely used alongside Jira for documentation, project planning, and team collaboration. It is the standard for engineering and product teams.
Agile CRM
Agile CRM is an all-in-one CRM platform that combines sales, marketing, and customer service tools at an affordable price point. It offers a generous free plan for up to 10 users, making it one of the best free CRM options for small teams. Agile CRM is popular with startups and small businesses looking to consolidate their tools.
Pros
- ✓Excellent documentation and wiki features
- ✓Deep Jira integration
- ✓Strong template library
- ✓Good for async collaboration
- ✓Widely adopted in tech teams
Cons
- ✗Not a true project management tool
- ✗Can become disorganized without governance
- ✗Interface feels dated
- ✗Search can be unreliable
Pros
- ✓Generous free plan for up to 10 users
- ✓All-in-one platform covering sales, marketing, and support
- ✓Affordable paid plans with strong feature sets
- ✓Built-in telephony included
Cons
- ✗Interface feels outdated compared to modern CRMs
- ✗Customer support quality is inconsistent
- ✗Can feel overwhelming with too many features for simple use cases
Confluence vs Agile CRM: Side by Side
| Factor | Confluence | Agile CRM |
|---|---|---|
| User Rating | N/A | 4.4/5 ★ |
| Category | Project Management | CRM Software |
| Pricing Model | Freemium | Freemium |
| Starting Price | Contact for pricing | Free |
| Best For | Engineering and product teams using Jira who need a powerful wiki and documentation tool alongside their projects | Startups and small businesses wanting an all-in-one CRM at an affordable price |
| Our Pick | — | 🏆 Recommended |
Confluence Features
- ✓Team wikis
- ✓project pages
- ✓knowledge base
- ✓real-time collaboration
- ✓Jira integration
- ✓templates
Agile CRM Features
- ✓Contact management
- ✓deal tracking
- ✓email marketing
- ✓marketing automation
- ✓helpdesk
- ✓telephony
- ✓web engagement
- ✓reporting
Pricing Comparison
Agile CRM
FreemiumFree to start
Free: $0 · Solo: $16/user/mo · Team: $19/user/mo · Enterprise: custom
See full pricing →Best Use Cases
Agile CRM
- →Small businesses wanting an all-in-one CRM
- →Startups needing free CRM with marketing automation
- →Teams replacing spreadsheets with a proper CRM
Who Should NOT Use These Tools
Agile CRM is NOT ideal for:
- ✗Large enterprises needing advanced reporting
- ✗Teams requiring complex workflow automation
- ✗Businesses needing dedicated customer support
Integrations
Agile CRM
Gmail, Outlook, Stripe, Twilio, SendGrid, Zapier, LinkedIn, Twitter, Facebook
Our Take
Choose Confluence if engineering and product teams using jira who need a powerful wiki and documentation tool alongside their projects. Choose Agile CRM if startups and small businesses wanting an all-in-one crm at an affordable price.
Best For
Engineering and product teams using Jira who need a powerful wiki and documentation tool alongside their projects
Best For
Startups and small businesses wanting an all-in-one CRM at an affordable price
Also Consider
If neither Confluence nor Agile CRM is the right fit, Wrike is worth evaluating.
Wrike
Marketing and creative teams needing enterprise project management with approvals and proofing
From Free
Frequently Asked Questions
What is the difference between Confluence and Agile CRM?
Confluence is best for engineering and product teams using jira who need a powerful wiki and documentation tool alongside their projects. Agile CRM is best for startups and small businesses wanting an all-in-one crm at an affordable price.
Which is better, Confluence or Agile CRM?
Choose Confluence if engineering and product teams using jira who need a powerful wiki and documentation tool alongside their projects. Choose Agile CRM if startups and small businesses wanting an all-in-one crm at an affordable price.
How much does Confluence cost?
Visit Confluence website for current pricing.
How much does Agile CRM cost?
Agile CRM starts at Free. Pricing model: Freemium.
Who should use Confluence?
Engineering and product teams using Jira who need a powerful wiki and documentation tool alongside their projects
Who should use Agile CRM?
Startups and small businesses wanting an all-in-one CRM at an affordable price