Freshsales vs Agile CRM
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Agile CRM is our recommended pick for most teams — startups and small businesses wanting an all-in-one crm at an affordable price.
Try Agile CRM →Read our full Agile CRM review →Freshsales
Freshsales is an AI-powered CRM platform designed to help sales teams attract, engage, and close deals faster. It offers built-in phone, email, and chat alongside a powerful AI assistant called Freddy. Freshsales is part of the Freshworks ecosystem and is known for its clean interface and strong automation tools.
Agile CRM
Agile CRM is an all-in-one CRM platform that combines sales, marketing, and customer service tools at an affordable price point. It offers a generous free plan for up to 10 users, making it one of the best free CRM options for small teams. Agile CRM is popular with startups and small businesses looking to consolidate their tools.
Pros
- ✓Built-in phone and email saves money on integrations
- ✓Strong AI features including lead scoring and deal insights
- ✓Clean modern interface with good user adoption
- ✓Generous free plan available
Cons
- ✗Advanced features require higher tier plans
- ✗Reporting could be more customizable
- ✗Less brand recognition than HubSpot or Salesforce
Pros
- ✓Generous free plan for up to 10 users
- ✓All-in-one platform covering sales, marketing, and support
- ✓Affordable paid plans with strong feature sets
- ✓Built-in telephony included
Cons
- ✗Interface feels outdated compared to modern CRMs
- ✗Customer support quality is inconsistent
- ✗Can feel overwhelming with too many features for simple use cases
Freshsales vs Agile CRM: Side by Side
| Factor | Freshsales | Agile CRM |
|---|---|---|
| User Rating | N/A | 4.4/5 ★ |
| Category | CRM Software | CRM Software |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Best For | SMBs wanting an all-in-one CRM with built-in communication tools | Startups and small businesses wanting an all-in-one CRM at an affordable price |
| Our Pick | — | 🏆 Recommended |
Freshsales Features
- ✓Contact and lead management
- ✓built-in phone and email
- ✓AI lead scoring
- ✓deal management
- ✓workflow automation
- ✓reporting
- ✓mobile app
Agile CRM Features
- ✓Contact management
- ✓deal tracking
- ✓email marketing
- ✓marketing automation
- ✓helpdesk
- ✓telephony
- ✓web engagement
- ✓reporting
Pricing Comparison
Agile CRM
FreemiumFree to start
Free: $0 · Solo: $16/user/mo · Team: $19/user/mo · Enterprise: custom
See full pricing →Best Use Cases
Agile CRM
- →Small businesses wanting an all-in-one CRM
- →Startups needing free CRM with marketing automation
- →Teams replacing spreadsheets with a proper CRM
Who Should NOT Use These Tools
Agile CRM is NOT ideal for:
- ✗Large enterprises needing advanced reporting
- ✗Teams requiring complex workflow automation
- ✗Businesses needing dedicated customer support
Integrations
Agile CRM
Gmail, Outlook, Stripe, Twilio, SendGrid, Zapier, LinkedIn, Twitter, Facebook
Our Take
Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools. Choose Agile CRM if startups and small businesses wanting an all-in-one crm at an affordable price.
Best For
SMBs wanting an all-in-one CRM with built-in communication tools
Best For
Startups and small businesses wanting an all-in-one CRM at an affordable price
How Freshsales and Agile CRM Are Similar
- •Both are CRM Software platforms designed for business teams
- •Both offer web-based access with no software installation required
- •Both provide customer support and onboarding resources
- •Both integrate with popular third-party business tools
- •Both offer a free plan to get started
Also Consider
If neither Freshsales nor Agile CRM is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Freshsales and Agile CRM?
Freshsales is best for smbs wanting an all-in-one crm with built-in communication tools. Agile CRM is best for startups and small businesses wanting an all-in-one crm at an affordable price.
Which is better, Freshsales or Agile CRM?
Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools. Choose Agile CRM if startups and small businesses wanting an all-in-one crm at an affordable price.
How much does Freshsales cost?
Freshsales starts at Free. Pricing model: Freemium.
How much does Agile CRM cost?
Agile CRM starts at Free. Pricing model: Freemium.
Who should use Freshsales?
SMBs wanting an all-in-one CRM with built-in communication tools
Who should use Agile CRM?
Startups and small businesses wanting an all-in-one CRM at an affordable price