Freshsales vs EngageBay
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
EngageBay is our recommended pick for most teams — budget-conscious smbs wanting a hubspot alternative with a strong free plan.
Try EngageBay →Read our full EngageBay review →Freshsales
Freshsales is an AI-powered CRM platform designed to help sales teams attract, engage, and close deals faster. It offers built-in phone, email, and chat alongside a powerful AI assistant called Freddy. Freshsales is part of the Freshworks ecosystem and is known for its clean interface and strong automation tools.
EngageBay
EngageBay is an all-in-one marketing, sales, and customer support platform designed for small and mid-size businesses. It offers a free plan that includes CRM, email marketing, live chat, and helpdesk tools — making it one of the most generous free plans in the market. EngageBay is positioned as an affordable alternative to HubSpot.
Pros
- ✓Built-in phone and email saves money on integrations
- ✓Strong AI features including lead scoring and deal insights
- ✓Clean modern interface with good user adoption
- ✓Generous free plan available
Cons
- ✗Advanced features require higher tier plans
- ✗Reporting could be more customizable
- ✗Less brand recognition than HubSpot or Salesforce
Pros
- ✓One of the most generous free plans available — includes CRM, marketing, and support tools
- ✓Affordable paid plans compared to HubSpot
- ✓All-in-one platform reduces the need for multiple subscriptions
- ✓Good automation features
Cons
- ✗Less brand recognition and fewer integrations than HubSpot
- ✗Interface can feel cluttered with so many features
- ✗Customer support response times can vary
Freshsales vs EngageBay: Side by Side
| Factor | Freshsales | EngageBay |
|---|---|---|
| User Rating | N/A | 4.3/5 ★ |
| Category | CRM Software | CRM Software |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Best For | SMBs wanting an all-in-one CRM with built-in communication tools | Budget-conscious SMBs wanting a HubSpot alternative with a strong free plan |
| Our Pick | — | 🏆 Recommended |
Freshsales Features
- ✓Contact and lead management
- ✓built-in phone and email
- ✓AI lead scoring
- ✓deal management
- ✓workflow automation
- ✓reporting
- ✓mobile app
EngageBay Features
- ✓CRM
- ✓email marketing
- ✓marketing automation
- ✓live chat
- ✓helpdesk
- ✓landing pages
- ✓appointment scheduling
- ✓reporting
Pricing Comparison
EngageBay
FreemiumFree to start
Free: $0 · Basic: $12/mo · Growth: $24.99/mo · Pro: $49.99/mo
See full pricing →Best Use Cases
EngageBay
- →Small businesses wanting all-in-one CRM and marketing
- →Startups replacing multiple tools with one platform
- →Companies migrating away from expensive HubSpot plans
Who Should NOT Use These Tools
EngageBay is NOT ideal for:
- ✗Large enterprises needing advanced customization
- ✗Teams requiring sophisticated marketing attribution
- ✗Businesses needing dedicated enterprise support
Integrations
EngageBay
Zapier, Gmail, Outlook, Stripe, SendGrid, Mailgun, Twilio, Xero
Our Take
Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools. Choose EngageBay if budget-conscious smbs wanting a hubspot alternative with a strong free plan.
Best For
SMBs wanting an all-in-one CRM with built-in communication tools
Best For
Budget-conscious SMBs wanting a HubSpot alternative with a strong free plan
How Freshsales and EngageBay Are Similar
- •Both are CRM Software platforms designed for business teams
- •Both offer web-based access with no software installation required
- •Both provide customer support and onboarding resources
- •Both integrate with popular third-party business tools
- •Both offer a free plan to get started
Also Consider
If neither Freshsales nor EngageBay is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Freshsales and EngageBay?
Freshsales is best for smbs wanting an all-in-one crm with built-in communication tools. EngageBay is best for budget-conscious smbs wanting a hubspot alternative with a strong free plan.
Which is better, Freshsales or EngageBay?
Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools. Choose EngageBay if budget-conscious smbs wanting a hubspot alternative with a strong free plan.
How much does Freshsales cost?
Freshsales starts at Free. Pricing model: Freemium.
How much does EngageBay cost?
EngageBay starts at Free. Pricing model: Freemium.
Who should use Freshsales?
SMBs wanting an all-in-one CRM with built-in communication tools
Who should use EngageBay?
Budget-conscious SMBs wanting a HubSpot alternative with a strong free plan