Freshsales vs Pipedrive
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Pipedrive is our recommended pick for most teams — small to mid-size sales teams focused on pipeline management.
Try Pipedrive →Read our full Pipedrive review →Freshsales
Freshsales is an AI-powered CRM platform designed to help sales teams attract, engage, and close deals faster. It offers built-in phone, email, and chat alongside a powerful AI assistant called Freddy. Freshsales is part of the Freshworks ecosystem and is known for its clean interface and strong automation tools.
Pipedrive
Pipedrive is a sales-focused CRM designed to help small and mid-size sales teams manage their pipelines and close more deals. It features a visual deal pipeline interface that makes it easy to track where every deal stands. Pipedrive is loved by sales teams for its simplicity and focus on driving sales activity.
Pros
- ✓Built-in phone and email saves money on integrations
- ✓Strong AI features including lead scoring and deal insights
- ✓Clean modern interface with good user adoption
- ✓Generous free plan available
Cons
- ✗Advanced features require higher tier plans
- ✗Reporting could be more customizable
- ✗Less brand recognition than HubSpot or Salesforce
Pros
- ✓Intuitive visual pipeline that sales teams love
- ✓Easy to set up with minimal training required
- ✓Strong mobile app for on-the-go sales
- ✓Affordable pricing with good value at entry level
Cons
- ✗Limited marketing automation compared to HubSpot
- ✗Reporting is basic on lower tiers
- ✗Not ideal for teams that need strong customer service tools
Freshsales vs Pipedrive: Side by Side
| Factor | Freshsales | Pipedrive |
|---|---|---|
| User Rating | N/A | 4.5/5 ★ |
| Category | CRM Software | CRM Software |
| Pricing Model | Freemium | Paid |
| Starting Price | Free | $14/user/mo |
| Best For | SMBs wanting an all-in-one CRM with built-in communication tools | Small to mid-size sales teams focused on pipeline management |
| Our Pick | — | 🏆 Recommended |
Freshsales Features
- ✓Contact and lead management
- ✓built-in phone and email
- ✓AI lead scoring
- ✓deal management
- ✓workflow automation
- ✓reporting
- ✓mobile app
Pipedrive Features
- ✓Visual deal pipeline
- ✓contact management
- ✓email integration
- ✓activity reminders
- ✓reporting
- ✓workflow automation
- ✓mobile app
- ✓AI sales assistant
Pricing Comparison
Pipedrive
PaidStarts at $14/user/mo
Essential: $14/user/mo · Advanced: $34/user/mo · Professional: $49/user/mo · Power: $64/user/mo
See full pricing →Best Use Cases
Pipedrive
- →Sales teams wanting a visual pipeline-focused CRM
- →SMBs tracking deals from lead to close
- →Companies wanting a CRM that sales reps will actually use
Who Should NOT Use These Tools
Pipedrive is NOT ideal for:
- ✗Companies needing full marketing automation built in
- ✗Teams requiring complex territory management
- ✗Businesses needing a free CRM option
Integrations
Pipedrive
Gmail, Outlook, Slack, Zoom, QuickBooks, Xero, Zapier, HubSpot, Mailchimp, Trello
Our Take
Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools. Choose Pipedrive if small to mid-size sales teams focused on pipeline management.
Best For
SMBs wanting an all-in-one CRM with built-in communication tools
Best For
Small to mid-size sales teams focused on pipeline management
How Freshsales and Pipedrive Are Similar
- •Both are CRM Software platforms designed for business teams
- •Both offer web-based access with no software installation required
- •Both provide customer support and onboarding resources
- •Both integrate with popular third-party business tools
- •Both offer a trial or demo to evaluate before purchasing
Also Consider
If neither Freshsales nor Pipedrive is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Freshsales and Pipedrive?
Freshsales is best for smbs wanting an all-in-one crm with built-in communication tools. Pipedrive is best for small to mid-size sales teams focused on pipeline management.
Which is better, Freshsales or Pipedrive?
Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools. Choose Pipedrive if small to mid-size sales teams focused on pipeline management.
How much does Freshsales cost?
Freshsales starts at Free. Pricing model: Freemium.
How much does Pipedrive cost?
Pipedrive starts at $14/user/mo. Pricing model: Paid.
Who should use Freshsales?
SMBs wanting an all-in-one CRM with built-in communication tools
Who should use Pipedrive?
Small to mid-size sales teams focused on pipeline management