Smartsheet vs Zendesk Sell
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Smartsheet
Smartsheet is a work management platform that combines the familiarity of spreadsheets with powerful project management and collaboration features. It is widely used by enterprise teams for project tracking, resource management, and automated workflows. Smartsheet is particularly popular with teams comfortable with Excel who need more collaboration and automation capabilities.
Zendesk Sell
Zendesk Sell is a sales CRM designed to help sales teams improve productivity and pipeline visibility. It is part of the Zendesk customer experience suite, making it a natural fit for companies already using Zendesk Support. Zendesk Sell offers strong automation, reporting, and communication tools for growing sales teams.
Pros
- ✓Familiar spreadsheet interface reduces learning curve for Excel users
- ✓Powerful automation and workflow capabilities
- ✓Strong enterprise security and compliance features
- ✓Excellent for managing large portfolios of projects
Cons
- ✗Pricing is higher than many competitors
- ✗Interface feels dated compared to modern tools
- ✗No free plan — 30-day trial only
- ✗Less intuitive for teams unfamiliar with spreadsheet-style tools
Pros
- ✓Seamless integration with Zendesk Support for unified customer view
- ✓Strong reporting and analytics
- ✓Good mobile app for field sales teams
- ✓Clean and modern interface
Cons
- ✗Expensive compared to standalone CRM tools
- ✗Best value only if you already use Zendesk Support
- ✗Limited marketing automation features
Smartsheet vs Zendesk Sell: Side by Side
| Factor | Smartsheet | Zendesk Sell |
|---|---|---|
| User Rating | N/A | N/A |
| Category | Project Management | CRM Software |
| Pricing Model | Paid | Paid |
| Starting Price | $9/user/mo | $19/user/mo |
| Best For | Enterprise teams wanting spreadsheet-familiar project management with powerful automation | Sales teams already using Zendesk Support who want a connected CRM |
| Our Pick | — | — |
Smartsheet Features
- ✓Spreadsheet-style project management
- ✓Gantt charts
- ✓automation
- ✓dashboards
- ✓resource management
- ✓forms
- ✓integrations
- ✓reporting
- ✓enterprise security
Zendesk Sell Features
- ✓Contact and lead management
- ✓visual pipeline
- ✓email integration
- ✓call tracking
- ✓reporting and analytics
- ✓automation
- ✓Zendesk integration
- ✓mobile app
Pricing Comparison
Our Take
Choose Smartsheet if enterprise teams wanting spreadsheet-familiar project management with powerful automation. Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm.
Best For
Enterprise teams wanting spreadsheet-familiar project management with powerful automation
Best For
Sales teams already using Zendesk Support who want a connected CRM
Also Consider
If neither Smartsheet nor Zendesk Sell is the right fit, Wrike is worth evaluating.
Wrike
Marketing and creative teams needing enterprise project management with approvals and proofing
From Free
Frequently Asked Questions
What is the difference between Smartsheet and Zendesk Sell?
Smartsheet is best for enterprise teams wanting spreadsheet-familiar project management with powerful automation. Zendesk Sell is best for sales teams already using zendesk support who want a connected crm.
Which is better, Smartsheet or Zendesk Sell?
Choose Smartsheet if enterprise teams wanting spreadsheet-familiar project management with powerful automation. Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm.
How much does Smartsheet cost?
Smartsheet starts at $9/user/mo. Pricing model: Paid.
How much does Zendesk Sell cost?
Zendesk Sell starts at $19/user/mo. Pricing model: Paid.
Who should use Smartsheet?
Enterprise teams wanting spreadsheet-familiar project management with powerful automation
Who should use Zendesk Sell?
Sales teams already using Zendesk Support who want a connected CRM