Zendesk Sell vs EngageBay
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
EngageBay is our recommended pick for most teams — budget-conscious smbs wanting a hubspot alternative with a strong free plan.
Try EngageBay →Read our full EngageBay review →Zendesk Sell
Zendesk Sell is a sales CRM designed to help sales teams improve productivity and pipeline visibility. It is part of the Zendesk customer experience suite, making it a natural fit for companies already using Zendesk Support. Zendesk Sell offers strong automation, reporting, and communication tools for growing sales teams.
EngageBay
EngageBay is an all-in-one marketing, sales, and customer support platform designed for small and mid-size businesses. It offers a free plan that includes CRM, email marketing, live chat, and helpdesk tools — making it one of the most generous free plans in the market. EngageBay is positioned as an affordable alternative to HubSpot.
Pros
- ✓Seamless integration with Zendesk Support for unified customer view
- ✓Strong reporting and analytics
- ✓Good mobile app for field sales teams
- ✓Clean and modern interface
Cons
- ✗Expensive compared to standalone CRM tools
- ✗Best value only if you already use Zendesk Support
- ✗Limited marketing automation features
Pros
- ✓One of the most generous free plans available — includes CRM, marketing, and support tools
- ✓Affordable paid plans compared to HubSpot
- ✓All-in-one platform reduces the need for multiple subscriptions
- ✓Good automation features
Cons
- ✗Less brand recognition and fewer integrations than HubSpot
- ✗Interface can feel cluttered with so many features
- ✗Customer support response times can vary
Zendesk Sell vs EngageBay: Side by Side
| Factor | Zendesk Sell | EngageBay |
|---|---|---|
| User Rating | N/A | 4.3/5 ★ |
| Category | CRM Software | CRM Software |
| Pricing Model | Paid | Freemium |
| Starting Price | $19/user/mo | Free |
| Best For | Sales teams already using Zendesk Support who want a connected CRM | Budget-conscious SMBs wanting a HubSpot alternative with a strong free plan |
| Our Pick | — | 🏆 Recommended |
Zendesk Sell Features
- ✓Contact and lead management
- ✓visual pipeline
- ✓email integration
- ✓call tracking
- ✓reporting and analytics
- ✓automation
- ✓Zendesk integration
- ✓mobile app
EngageBay Features
- ✓CRM
- ✓email marketing
- ✓marketing automation
- ✓live chat
- ✓helpdesk
- ✓landing pages
- ✓appointment scheduling
- ✓reporting
Pricing Comparison
EngageBay
FreemiumFree to start
Free: $0 · Basic: $12/mo · Growth: $24.99/mo · Pro: $49.99/mo
See full pricing →Best Use Cases
EngageBay
- →Small businesses wanting all-in-one CRM and marketing
- →Startups replacing multiple tools with one platform
- →Companies migrating away from expensive HubSpot plans
Who Should NOT Use These Tools
EngageBay is NOT ideal for:
- ✗Large enterprises needing advanced customization
- ✗Teams requiring sophisticated marketing attribution
- ✗Businesses needing dedicated enterprise support
Integrations
EngageBay
Zapier, Gmail, Outlook, Stripe, SendGrid, Mailgun, Twilio, Xero
Our Take
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose EngageBay if budget-conscious smbs wanting a hubspot alternative with a strong free plan.
Best For
Sales teams already using Zendesk Support who want a connected CRM
Best For
Budget-conscious SMBs wanting a HubSpot alternative with a strong free plan
How Zendesk Sell and EngageBay Are Similar
- •Both are CRM Software platforms designed for business teams
- •Both offer web-based access with no software installation required
- •Both provide customer support and onboarding resources
- •Both integrate with popular third-party business tools
- •Both offer a trial or demo to evaluate before purchasing
Also Consider
If neither Zendesk Sell nor EngageBay is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Zendesk Sell and EngageBay?
Zendesk Sell is best for sales teams already using zendesk support who want a connected crm. EngageBay is best for budget-conscious smbs wanting a hubspot alternative with a strong free plan.
Which is better, Zendesk Sell or EngageBay?
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose EngageBay if budget-conscious smbs wanting a hubspot alternative with a strong free plan.
How much does Zendesk Sell cost?
Zendesk Sell starts at $19/user/mo. Pricing model: Paid.
How much does EngageBay cost?
EngageBay starts at Free. Pricing model: Freemium.
Who should use Zendesk Sell?
Sales teams already using Zendesk Support who want a connected CRM
Who should use EngageBay?
Budget-conscious SMBs wanting a HubSpot alternative with a strong free plan