Zendesk Sell vs Freshsales
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Zendesk Sell
Zendesk Sell is a sales CRM designed to help sales teams improve productivity and pipeline visibility. It is part of the Zendesk customer experience suite, making it a natural fit for companies already using Zendesk Support. Zendesk Sell offers strong automation, reporting, and communication tools for growing sales teams.
Freshsales
Freshsales is an AI-powered CRM platform designed to help sales teams attract, engage, and close deals faster. It offers built-in phone, email, and chat alongside a powerful AI assistant called Freddy. Freshsales is part of the Freshworks ecosystem and is known for its clean interface and strong automation tools.
Pros
- ✓Seamless integration with Zendesk Support for unified customer view
- ✓Strong reporting and analytics
- ✓Good mobile app for field sales teams
- ✓Clean and modern interface
Cons
- ✗Expensive compared to standalone CRM tools
- ✗Best value only if you already use Zendesk Support
- ✗Limited marketing automation features
Pros
- ✓Built-in phone and email saves money on integrations
- ✓Strong AI features including lead scoring and deal insights
- ✓Clean modern interface with good user adoption
- ✓Generous free plan available
Cons
- ✗Advanced features require higher tier plans
- ✗Reporting could be more customizable
- ✗Less brand recognition than HubSpot or Salesforce
Zendesk Sell vs Freshsales: Side by Side
| Factor | Zendesk Sell | Freshsales |
|---|---|---|
| User Rating | N/A | N/A |
| Category | CRM Software | CRM Software |
| Pricing Model | Paid | Freemium |
| Starting Price | $19/user/mo | Free |
| Best For | Sales teams already using Zendesk Support who want a connected CRM | SMBs wanting an all-in-one CRM with built-in communication tools |
| Our Pick | — | — |
Zendesk Sell Features
- ✓Contact and lead management
- ✓visual pipeline
- ✓email integration
- ✓call tracking
- ✓reporting and analytics
- ✓automation
- ✓Zendesk integration
- ✓mobile app
Freshsales Features
- ✓Contact and lead management
- ✓built-in phone and email
- ✓AI lead scoring
- ✓deal management
- ✓workflow automation
- ✓reporting
- ✓mobile app
Pricing Comparison
Our Take
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools.
Best For
Sales teams already using Zendesk Support who want a connected CRM
Best For
SMBs wanting an all-in-one CRM with built-in communication tools
How Zendesk Sell and Freshsales Are Similar
- •Both are CRM Software platforms designed for business teams
- •Both offer web-based access with no software installation required
- •Both provide customer support and onboarding resources
- •Both integrate with popular third-party business tools
- •Both offer a trial or demo to evaluate before purchasing
Also Consider
If neither Zendesk Sell nor Freshsales is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Zendesk Sell and Freshsales?
Zendesk Sell is best for sales teams already using zendesk support who want a connected crm. Freshsales is best for smbs wanting an all-in-one crm with built-in communication tools.
Which is better, Zendesk Sell or Freshsales?
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose Freshsales if smbs wanting an all-in-one crm with built-in communication tools.
How much does Zendesk Sell cost?
Zendesk Sell starts at $19/user/mo. Pricing model: Paid.
How much does Freshsales cost?
Freshsales starts at Free. Pricing model: Freemium.
Who should use Zendesk Sell?
Sales teams already using Zendesk Support who want a connected CRM
Who should use Freshsales?
SMBs wanting an all-in-one CRM with built-in communication tools