Zendesk Sell vs Microsoft Project
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Zendesk Sell
Zendesk Sell is a sales CRM designed to help sales teams improve productivity and pipeline visibility. It is part of the Zendesk customer experience suite, making it a natural fit for companies already using Zendesk Support. Zendesk Sell offers strong automation, reporting, and communication tools for growing sales teams.
Microsoft Project
Microsoft Project is the long-standing enterprise project management standard offering advanced scheduling, resource management, and portfolio tracking. Deep integration with the Microsoft 365 ecosystem.
Pros
- ✓Seamless integration with Zendesk Support for unified customer view
- ✓Strong reporting and analytics
- ✓Good mobile app for field sales teams
- ✓Clean and modern interface
Cons
- ✗Expensive compared to standalone CRM tools
- ✗Best value only if you already use Zendesk Support
- ✗Limited marketing automation features
Pros
- ✓Industry standard for complex project scheduling
- ✓Powerful Gantt and resource management
- ✓Deep Microsoft 365 integration
- ✓Strong portfolio management
- ✓Trusted by enterprises globally
Cons
- ✗Steep learning curve
- ✗Expensive licensing
- ✗Feels dated compared to modern tools
- ✗Overkill for simple projects
- ✗Limited real-time collaboration
Zendesk Sell vs Microsoft Project: Side by Side
| Factor | Zendesk Sell | Microsoft Project |
|---|---|---|
| User Rating | N/A | N/A |
| Category | CRM Software | Project Management |
| Pricing Model | Paid | Paid |
| Starting Price | $19/user/mo | Contact for pricing |
| Best For | Sales teams already using Zendesk Support who want a connected CRM | Enterprise project managers needing advanced scheduling, resource management, and Microsoft 365 integration |
| Our Pick | — | — |
Zendesk Sell Features
- ✓Contact and lead management
- ✓visual pipeline
- ✓email integration
- ✓call tracking
- ✓reporting and analytics
- ✓automation
- ✓Zendesk integration
- ✓mobile app
Microsoft Project Features
- ✓Project scheduling
- ✓Gantt charts
- ✓resource management
- ✓task tracking
- ✓portfolio management
- ✓reporting
Pricing Comparison
Our Take
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose Microsoft Project if enterprise project managers needing advanced scheduling, resource management, and microsoft 365 integration.
Best For
Sales teams already using Zendesk Support who want a connected CRM
Best For
Enterprise project managers needing advanced scheduling, resource management, and Microsoft 365 integration
Also Consider
If neither Zendesk Sell nor Microsoft Project is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Zendesk Sell and Microsoft Project?
Zendesk Sell is best for sales teams already using zendesk support who want a connected crm. Microsoft Project is best for enterprise project managers needing advanced scheduling, resource management, and microsoft 365 integration.
Which is better, Zendesk Sell or Microsoft Project?
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose Microsoft Project if enterprise project managers needing advanced scheduling, resource management, and microsoft 365 integration.
How much does Zendesk Sell cost?
Zendesk Sell starts at $19/user/mo. Pricing model: Paid.
How much does Microsoft Project cost?
Visit Microsoft Project website for current pricing.
Who should use Zendesk Sell?
Sales teams already using Zendesk Support who want a connected CRM
Who should use Microsoft Project?
Enterprise project managers needing advanced scheduling, resource management, and Microsoft 365 integration