SugarCRM vs Monday.com CRM
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Monday.com CRM is our recommended pick for most teams — teams that want crm and project management combined in one visual platform.
Try Monday.com CRM →Read our full Monday.com CRM review →SugarCRM
SugarCRM is an open-source CRM platform that offers highly customizable sales, marketing, and customer service tools for mid-size and enterprise businesses. It gives companies full control over their CRM data and workflows, making it popular with businesses that have specific customization or data sovereignty requirements.
Monday.com CRM
Monday.com CRM is a flexible customer relationship management tool built on the Monday.com work operating system. It combines CRM functionality with project management so sales teams can manage deals and collaborate on work in one place. Monday CRM is ideal for teams that want a highly visual and customizable CRM experience.
Pros
- ✓Highly customizable to fit complex business processes
- ✓Open-source option gives full data control
- ✓Strong sales and marketing automation
- ✓Good value for mid-market companies
Cons
- ✗Requires technical resources to implement and customize
- ✗Interface is less modern than competitors
- ✗Steeper learning curve than simpler CRM tools
Pros
- ✓Highly visual and intuitive interface that teams love
- ✓Flexible and customizable to fit any sales process
- ✓Strong collaboration tools for cross-functional teams
- ✓Good automation capabilities
Cons
- ✗Not a traditional CRM — lacks some advanced sales features
- ✗Can get expensive with larger teams
- ✗Reporting is less advanced than dedicated CRM tools
SugarCRM vs Monday.com CRM: Side by Side
| Factor | SugarCRM | Monday.com CRM |
|---|---|---|
| User Rating | N/A | 4.4/5 ★ |
| Category | CRM Software | CRM Software |
| Pricing Model | Paid | Paid |
| Starting Price | $19/user/mo | $12/user/mo |
| Best For | Mid-size businesses needing a highly customizable CRM with full data control | Teams that want CRM and project management combined in one visual platform |
| Our Pick | — | 🏆 Recommended |
SugarCRM Features
- ✓Sales automation
- ✓marketing automation
- ✓customer service management
- ✓reporting and analytics
- ✓workflow automation
- ✓mobile app
- ✓API access
Monday.com CRM Features
- ✓Contact and lead management
- ✓deal tracking
- ✓email integration
- ✓automation
- ✓dashboards
- ✓project management
- ✓collaboration tools
- ✓integrations
Pricing Comparison
Monday.com CRM
PaidStarts at $12/user/mo
Basic: $12/user/mo · Standard: $14/user/mo · Pro: $24/user/mo · Enterprise: custom
See full pricing →Best Use Cases
Monday.com CRM
- →Sales teams wanting a visual and flexible CRM
- →Companies already using Monday.com for project management
- →Teams wanting to customize their CRM without coding
Who Should NOT Use These Tools
Monday.com CRM is NOT ideal for:
- ✗Teams needing a dedicated sales-focused CRM with advanced features
- ✗Companies requiring complex deal scoring
- ✗Businesses needing built-in calling and email sequences
Integrations
Monday.com CRM
Gmail, Outlook, Slack, Zoom, Salesforce, HubSpot, Zapier, Stripe, LinkedIn
Our Take
Choose SugarCRM if mid-size businesses needing a highly customizable crm with full data control. Choose Monday.com CRM if teams that want crm and project management combined in one visual platform.
Best For
Mid-size businesses needing a highly customizable CRM with full data control
Best For
Teams that want CRM and project management combined in one visual platform
How SugarCRM and Monday.com CRM Are Similar
- •Both are CRM Software platforms designed for business teams
- •Both offer web-based access with no software installation required
- •Both provide customer support and onboarding resources
- •Both integrate with popular third-party business tools
- •Both offer a trial or demo to evaluate before purchasing
Also Consider
If neither SugarCRM nor Monday.com CRM is the right fit, Klaviyo is worth evaluating.
Klaviyo
B2C brands wanting an AI-powered CRM that combines marketing automation, analytics, and customer service in one platform.
From $20/mo
Frequently Asked Questions
What is the difference between SugarCRM and Monday.com CRM?
SugarCRM is best for mid-size businesses needing a highly customizable crm with full data control. Monday.com CRM is best for teams that want crm and project management combined in one visual platform.
Which is better, SugarCRM or Monday.com CRM?
Choose SugarCRM if mid-size businesses needing a highly customizable crm with full data control. Choose Monday.com CRM if teams that want crm and project management combined in one visual platform.
How much does SugarCRM cost?
SugarCRM starts at $19/user/mo. Pricing model: Paid.
How much does Monday.com CRM cost?
Monday.com CRM starts at $12/user/mo. Pricing model: Paid.
Who should use SugarCRM?
Mid-size businesses needing a highly customizable CRM with full data control
Who should use Monday.com CRM?
Teams that want CRM and project management combined in one visual platform