Monday.com CRM Review

★★★★☆4.4/5 — aggregated from user reviews

CRM Software

Monday.com CRM is a flexible customer relationship management tool built on the Monday.com work operating system. It combines CRM functionality with project management so sales teams can manage deals and collaborate on work in one place. Monday CRM is ideal for teams that want a highly visual and customizable CRM experience.

Pros

✓Highly visual and intuitive interface that teams love
✓Flexible and customizable to fit any sales process
✓Strong collaboration tools for cross-functional teams
✓Good automation capabilities

Cons

✗Not a traditional CRM — lacks some advanced sales features
✗Can get expensive with larger teams
✗Reporting is less advanced than dedicated CRM tools

Best For

Teams that want CRM and project management combined in one visual platform

Key Features

✓Contact and lead management
✓deal tracking
✓email integration
✓automation
✓dashboards
✓project management
✓collaboration tools
✓integrations

Best Use Cases

→Sales teams wanting a visual and flexible CRM
→Companies already using Monday.com for project management
→Teams wanting to customize their CRM without coding

Who Should NOT Use Monday.com CRM

✗Teams needing a dedicated sales-focused CRM with advanced features
✗Companies requiring complex deal scoring
✗Businesses needing built-in calling and email sequences

Integrations

Gmail, Outlook, Slack, Zoom, Salesforce, HubSpot, Zapier, Stripe, LinkedIn

Pricing

PaidStarts at $12/user/mo

Pricing shown is the entry-level paid plan. Additional tiers and features available.

Basic: $12/user/mo · Standard: $14/user/mo · Pro: $24/user/mo · Enterprise: custom

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