Zendesk Sell vs SmartRecruiters
A head-to-head comparison to help you pick the right tool
Last updated: April 30, 2026
Zendesk Sell
Zendesk Sell is a sales CRM designed to help sales teams improve productivity and pipeline visibility. It is part of the Zendesk customer experience suite, making it a natural fit for companies already using Zendesk Support. Zendesk Sell offers strong automation, reporting, and communication tools for growing sales teams.
SmartRecruiters
SmartRecruiters is an enterprise talent acquisition platform that offers a genuinely free plan alongside paid enterprise tiers. Its free plan includes unlimited job postings, candidate tracking, and team collaboration — making it one of the most generous free ATS options available. SmartRecruiters is used by global enterprises including Visa, Bosch, and LinkedIn.
Pros
- ✓Seamless integration with Zendesk Support for unified customer view
- ✓Strong reporting and analytics
- ✓Good mobile app for field sales teams
- ✓Clean and modern interface
Cons
- ✗Expensive compared to standalone CRM tools
- ✗Best value only if you already use Zendesk Support
- ✗Limited marketing automation features
Pros
- ✓Genuinely useful free plan with unlimited jobs and users
- ✓Enterprise-grade features available as you scale
- ✓Strong AI candidate screening on paid plans
- ✓Used by large global enterprises giving it credibility with candidates
Cons
- ✗Free plan has limited analytics and automation
- ✗Enterprise pricing can be expensive
- ✗Interface can feel complex for small teams
- ✗Implementation requires dedicated time for enterprise features
Zendesk Sell vs SmartRecruiters: Side by Side
| Factor | Zendesk Sell | SmartRecruiters |
|---|---|---|
| User Rating | N/A | N/A |
| Category | CRM Software | Applicant Tracking |
| Pricing Model | Paid | Freemium |
| Starting Price | $19/user/mo | Free |
| Best For | Sales teams already using Zendesk Support who want a connected CRM | Companies of all sizes wanting a scalable ATS from free to enterprise |
| Our Pick | — | — |
Zendesk Sell Features
- ✓Contact and lead management
- ✓visual pipeline
- ✓email integration
- ✓call tracking
- ✓reporting and analytics
- ✓automation
- ✓Zendesk integration
- ✓mobile app
SmartRecruiters Features
- ✓Unlimited job postings
- ✓candidate tracking
- ✓collaborative hiring
- ✓AI screening
- ✓interview scheduling
- ✓offer management
- ✓analytics
- ✓career page
- ✓mobile app
Pricing Comparison
Our Take
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose SmartRecruiters if companies of all sizes wanting a scalable ats from free to enterprise.
Best For
Sales teams already using Zendesk Support who want a connected CRM
Best For
Companies of all sizes wanting a scalable ATS from free to enterprise
Also Consider
If neither Zendesk Sell nor SmartRecruiters is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Zendesk Sell and SmartRecruiters?
Zendesk Sell is best for sales teams already using zendesk support who want a connected crm. SmartRecruiters is best for companies of all sizes wanting a scalable ats from free to enterprise.
Which is better, Zendesk Sell or SmartRecruiters?
Choose Zendesk Sell if sales teams already using zendesk support who want a connected crm. Choose SmartRecruiters if companies of all sizes wanting a scalable ats from free to enterprise.
How much does Zendesk Sell cost?
Zendesk Sell starts at $19/user/mo. Pricing model: Paid.
How much does SmartRecruiters cost?
SmartRecruiters starts at Free. Pricing model: Freemium.
Who should use Zendesk Sell?
Sales teams already using Zendesk Support who want a connected CRM
Who should use SmartRecruiters?
Companies of all sizes wanting a scalable ATS from free to enterprise