Close vs iCIMS
A head-to-head comparison to help you pick the right tool
Last updated: September 14, 2026
Close is our recommended pick for most teams — inside sales teams doing high-volume outbound calling and emailing.
Try Close →Read our full Close review →Close
Close is a CRM built specifically for inside sales teams that do high-volume outreach via phone, email, and SMS. It has built-in calling, emailing, and SMS so sales reps can reach out to prospects without switching tools. Close is designed to maximize sales productivity for teams that rely on outbound sales.
iCIMS
iCIMS is a leading enterprise recruiting platform offering applicant tracking, candidate relationship management, and onboarding in one system. Known for its scalability and deep configurability.
Pros
- ✓Best-in-class built-in calling and email sequencing
- ✓Designed specifically for high-volume inside sales teams
- ✓Strong reporting on sales activity and performance
- ✓Fast and efficient interface for power users
Cons
- ✗Expensive compared to general-purpose CRMs
- ✗Overkill for teams that do low-volume or inbound-only sales
- ✗Limited marketing automation features
Pros
- ✓Highly scalable for large hiring volumes
- ✓Strong CRM and pipeline features
- ✓Good compliance tools
- ✓Robust integration marketplace
- ✓Excellent customer support
Cons
- ✗Interface feels dated compared to newer tools
- ✗Expensive for smaller teams
- ✗Implementation can be lengthy
- ✗Reporting has a learning curve
Close vs iCIMS: Side by Side
| Factor | Close | iCIMS |
|---|---|---|
| User Rating | 4.3/5 ★ | N/A |
| Category | CRM Software | Applicant Tracking |
| Pricing Model | Paid | Paid |
| Starting Price | $49/user/mo | Contact for pricing |
| Best For | Inside sales teams doing high-volume outbound calling and emailing | Mid-to-large enterprises needing a scalable and highly configurable recruiting platform |
| Our Pick | 🏆 Recommended | — |
Close Features
- ✓Built-in calling
- ✓email sequences
- ✓SMS
- ✓lead management
- ✓pipeline management
- ✓reporting
- ✓workflow automation
- ✓power dialer
iCIMS Features
- ✓Applicant tracking
- ✓recruiting CRM
- ✓onboarding
- ✓career site builder
- ✓analytics
- ✓compliance management
Pricing Comparison
Close
PaidStarts at $49/user/mo
Free: $0 · Starter: $49/user/mo · Basic: $99/user/mo · Professional: $149/user/mo
See full pricing →Best Use Cases
Close
- →Inside sales teams making high volumes of calls
- →SaaS companies with outbound sales motions
- →Startups wanting CRM with built-in calling and email
Who Should NOT Use These Tools
Close is NOT ideal for:
- ✗Field sales teams needing mobile-first tools
- ✗Companies needing complex territory management
- ✗Businesses without a dedicated sales team
Integrations
Close
Zapier, Slack, Zoom, Gmail, Outlook, HubSpot, Salesforce, Twilio
Our Take
Choose Close if inside sales teams doing high-volume outbound calling and emailing. Choose iCIMS if mid-to-large enterprises needing a scalable and highly configurable recruiting platform.
Best For
Inside sales teams doing high-volume outbound calling and emailing
Best For
Mid-to-large enterprises needing a scalable and highly configurable recruiting platform
Also Consider
If neither Close nor iCIMS is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Close and iCIMS?
Close is best for inside sales teams doing high-volume outbound calling and emailing. iCIMS is best for mid-to-large enterprises needing a scalable and highly configurable recruiting platform.
Which is better, Close or iCIMS?
Choose Close if inside sales teams doing high-volume outbound calling and emailing. Choose iCIMS if mid-to-large enterprises needing a scalable and highly configurable recruiting platform.
How much does Close cost?
Close starts at $49/user/mo. Pricing model: Paid.
How much does iCIMS cost?
Visit iCIMS website for current pricing.
Who should use Close?
Inside sales teams doing high-volume outbound calling and emailing
Who should use iCIMS?
Mid-to-large enterprises needing a scalable and highly configurable recruiting platform