Close vs Smartsheet
A head-to-head comparison to help you pick the right tool
Last updated: September 14, 2026
Close is our recommended pick for most teams — inside sales teams doing high-volume outbound calling and emailing.
Try Close →Read our full Close review →Close
Close is a CRM built specifically for inside sales teams that do high-volume outreach via phone, email, and SMS. It has built-in calling, emailing, and SMS so sales reps can reach out to prospects without switching tools. Close is designed to maximize sales productivity for teams that rely on outbound sales.
Smartsheet
Smartsheet is a work management platform that combines the familiarity of spreadsheets with powerful project management and collaboration features. It is widely used by enterprise teams for project tracking, resource management, and automated workflows. Smartsheet is particularly popular with teams comfortable with Excel who need more collaboration and automation capabilities.
Pros
- ✓Best-in-class built-in calling and email sequencing
- ✓Designed specifically for high-volume inside sales teams
- ✓Strong reporting on sales activity and performance
- ✓Fast and efficient interface for power users
Cons
- ✗Expensive compared to general-purpose CRMs
- ✗Overkill for teams that do low-volume or inbound-only sales
- ✗Limited marketing automation features
Pros
- ✓Familiar spreadsheet interface reduces learning curve for Excel users
- ✓Powerful automation and workflow capabilities
- ✓Strong enterprise security and compliance features
- ✓Excellent for managing large portfolios of projects
Cons
- ✗Pricing is higher than many competitors
- ✗Interface feels dated compared to modern tools
- ✗No free plan — 30-day trial only
- ✗Less intuitive for teams unfamiliar with spreadsheet-style tools
Close vs Smartsheet: Side by Side
| Factor | Close | Smartsheet |
|---|---|---|
| User Rating | 4.3/5 ★ | N/A |
| Category | CRM Software | Project Management |
| Pricing Model | Paid | Paid |
| Starting Price | $49/user/mo | $9/user/mo |
| Best For | Inside sales teams doing high-volume outbound calling and emailing | Enterprise teams wanting spreadsheet-familiar project management with powerful automation |
| Our Pick | 🏆 Recommended | — |
Close Features
- ✓Built-in calling
- ✓email sequences
- ✓SMS
- ✓lead management
- ✓pipeline management
- ✓reporting
- ✓workflow automation
- ✓power dialer
Smartsheet Features
- ✓Spreadsheet-style project management
- ✓Gantt charts
- ✓automation
- ✓dashboards
- ✓resource management
- ✓forms
- ✓integrations
- ✓reporting
- ✓enterprise security
Pricing Comparison
Close
PaidStarts at $49/user/mo
Free: $0 · Starter: $49/user/mo · Basic: $99/user/mo · Professional: $149/user/mo
See full pricing →Best Use Cases
Close
- →Inside sales teams making high volumes of calls
- →SaaS companies with outbound sales motions
- →Startups wanting CRM with built-in calling and email
Who Should NOT Use These Tools
Close is NOT ideal for:
- ✗Field sales teams needing mobile-first tools
- ✗Companies needing complex territory management
- ✗Businesses without a dedicated sales team
Integrations
Close
Zapier, Slack, Zoom, Gmail, Outlook, HubSpot, Salesforce, Twilio
Our Take
Choose Close if inside sales teams doing high-volume outbound calling and emailing. Choose Smartsheet if enterprise teams wanting spreadsheet-familiar project management with powerful automation.
Best For
Inside sales teams doing high-volume outbound calling and emailing
Best For
Enterprise teams wanting spreadsheet-familiar project management with powerful automation
Also Consider
If neither Close nor Smartsheet is the right fit, Monday.com CRM is worth evaluating.
Monday.com CRM
Teams that want CRM and project management combined in one visual platform
From $12/user/mo
Frequently Asked Questions
What is the difference between Close and Smartsheet?
Close is best for inside sales teams doing high-volume outbound calling and emailing. Smartsheet is best for enterprise teams wanting spreadsheet-familiar project management with powerful automation.
Which is better, Close or Smartsheet?
Choose Close if inside sales teams doing high-volume outbound calling and emailing. Choose Smartsheet if enterprise teams wanting spreadsheet-familiar project management with powerful automation.
How much does Close cost?
Close starts at $49/user/mo. Pricing model: Paid.
How much does Smartsheet cost?
Smartsheet starts at $9/user/mo. Pricing model: Paid.
Who should use Close?
Inside sales teams doing high-volume outbound calling and emailing
Who should use Smartsheet?
Enterprise teams wanting spreadsheet-familiar project management with powerful automation