Monday.com CRM vs Confluence
A head-to-head comparison to help you pick the right tool
Last updated: September 14, 2026
Monday.com CRM is our recommended pick for most teams — teams that want crm and project management combined in one visual platform.
Try Monday.com CRM →Read our full Monday.com CRM review →Monday.com CRM
Monday.com CRM is a flexible customer relationship management tool built on the Monday.com work operating system. It combines CRM functionality with project management so sales teams can manage deals and collaborate on work in one place. Monday CRM is ideal for teams that want a highly visual and customizable CRM experience.
Confluence
Confluence is Atlassian's team wiki and knowledge management tool, widely used alongside Jira for documentation, project planning, and team collaboration. It is the standard for engineering and product teams.
Pros
- ✓Highly visual and intuitive interface that teams love
- ✓Flexible and customizable to fit any sales process
- ✓Strong collaboration tools for cross-functional teams
- ✓Good automation capabilities
Cons
- ✗Not a traditional CRM — lacks some advanced sales features
- ✗Can get expensive with larger teams
- ✗Reporting is less advanced than dedicated CRM tools
Pros
- ✓Excellent documentation and wiki features
- ✓Deep Jira integration
- ✓Strong template library
- ✓Good for async collaboration
- ✓Widely adopted in tech teams
Cons
- ✗Not a true project management tool
- ✗Can become disorganized without governance
- ✗Interface feels dated
- ✗Search can be unreliable
Monday.com CRM vs Confluence: Side by Side
| Factor | Monday.com CRM | Confluence |
|---|---|---|
| User Rating | 4.4/5 ★ | N/A |
| Category | CRM Software | Project Management |
| Pricing Model | Paid | Freemium |
| Starting Price | $12/user/mo | Contact for pricing |
| Best For | Teams that want CRM and project management combined in one visual platform | Engineering and product teams using Jira who need a powerful wiki and documentation tool alongside their projects |
| Our Pick | 🏆 Recommended | — |
Monday.com CRM Features
- ✓Contact and lead management
- ✓deal tracking
- ✓email integration
- ✓automation
- ✓dashboards
- ✓project management
- ✓collaboration tools
- ✓integrations
Confluence Features
- ✓Team wikis
- ✓project pages
- ✓knowledge base
- ✓real-time collaboration
- ✓Jira integration
- ✓templates
Pricing Comparison
Monday.com CRM
PaidStarts at $12/user/mo
Basic: $12/user/mo · Standard: $14/user/mo · Pro: $24/user/mo · Enterprise: custom
See full pricing →Best Use Cases
Monday.com CRM
- →Sales teams wanting a visual and flexible CRM
- →Companies already using Monday.com for project management
- →Teams wanting to customize their CRM without coding
Who Should NOT Use These Tools
Monday.com CRM is NOT ideal for:
- ✗Teams needing a dedicated sales-focused CRM with advanced features
- ✗Companies requiring complex deal scoring
- ✗Businesses needing built-in calling and email sequences
Integrations
Monday.com CRM
Gmail, Outlook, Slack, Zoom, Salesforce, HubSpot, Zapier, Stripe, LinkedIn
Our Take
Choose Monday.com CRM if teams that want crm and project management combined in one visual platform. Choose Confluence if engineering and product teams using jira who need a powerful wiki and documentation tool alongside their projects.
Best For
Teams that want CRM and project management combined in one visual platform
Best For
Engineering and product teams using Jira who need a powerful wiki and documentation tool alongside their projects
Also Consider
If neither Monday.com CRM nor Confluence is the right fit, Klaviyo is worth evaluating.
Klaviyo
B2C brands wanting an AI-powered CRM that combines marketing automation, analytics, and customer service in one platform.
From $20/mo
Frequently Asked Questions
What is the difference between Monday.com CRM and Confluence?
Monday.com CRM is best for teams that want crm and project management combined in one visual platform. Confluence is best for engineering and product teams using jira who need a powerful wiki and documentation tool alongside their projects.
Which is better, Monday.com CRM or Confluence?
Choose Monday.com CRM if teams that want crm and project management combined in one visual platform. Choose Confluence if engineering and product teams using jira who need a powerful wiki and documentation tool alongside their projects.
How much does Monday.com CRM cost?
Monday.com CRM starts at $12/user/mo. Pricing model: Paid.
How much does Confluence cost?
Visit Confluence website for current pricing.
Who should use Monday.com CRM?
Teams that want CRM and project management combined in one visual platform
Who should use Confluence?
Engineering and product teams using Jira who need a powerful wiki and documentation tool alongside their projects